Refund Policy

By using our services, you agree:

1. Smtpmails reserves the right to change our fees at any time by posting a new fee structure to our Website and/or sending you a notification of the change by email.

2. If a user violates any of the terms of this Agreement, we reserve the right to cancel accounts, or bar access to accounts, without refund.

3. If, for some reason, we are unable to process your credit card order, we will attempt to contact you by email and we will suspend usage of your account until your payment can be processed.

4. You agree to pay for all emails you send from your account, even if messages are blocked by any third party (we have no control over your recipients’ email servers, ISP availability, personal spam filter settings, etc)

5. For All email plans of smtpmails your email credits “roll over” and do not expire. However, if you do not log in to your account at least once for 2 months, your account (including all campaigns, lists, and other data) may be deleted permanently from our system.

6. smtpmails shall no guarantee of any open rate, link clicks. its naturally depend on your database and content .

7. We don’t have any policy for changing our any email credits plan to SMS credits plan and Vice-Versa. “Email and SMS” both are totally different. Please don’t ask for that.

8. We shall not have any refund policy for any discount or offer plan.

9. We have 3 days refund policy. If you are not satisfied with our service, then you can ask for refund within 3 days after the date of placing order. You shouldn’t have used more than 5% of any email credit plan. We need your refund request within 3 days via ticket system with complete reason. We shall refund you 75% of your total value within 45 days. (not applicable for bulk sms)

10. When you buy a website plan from us, we only refund 25% of the advance payment done.